On July 1, 2024, SoftTouch issued a notice regarding upcoming changes to our service and support policies related to outdated software versions and unsupported operating systems. You may have also received a call from your Relationship or Channel Manager about this directly.

These updates reflect our commitment to aligning with evolving industry standards and strengthening the security, performance, and compliance of the SoftTouch platform.

We truly appreciate your continued collaboration and look forward to reinforcing our shared commitment to excellence. These updates are part of our broader initiative to provide a more secure, modern, and resilient platform — ensuring your merchants benefit from a stable, compliant, and future-ready processing environment.

Wondering What Software Version and Operating Systems required?

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Latest Release (6.6.30 Minimum)
(Client stations will need to be upgraded manually / individually instead of through the standard client reboot after the server upgrade.)

Essential Updates to Support Policy – Version & OS Standards

Keeping your systems updated is critical for long-term stability, compliance, and performance. These updates are not one-time fixes — they are part of an ongoing commitment to maintain compatibility with evolving technology standards.

🔄 Software Version Requirements

To streamline support and ensure consistency across all environments, SoftTouch Support eligibility will now depend on your current software version.

• Minimum Required Version: 6.6.30 or later
• Deadline: January 1, 2026

All merchants must be upgraded to Version 6.6.30 or newer by this date to ensure access to:

• New features and improvements
• PCI compliance
• Security and performance enhancements
• Reliable and consistent system behavior

💻 Operating System Compatibility

Our OS support policy has also been updated to align with modern security and compliance requirements.

Windows 7
Effective immediately, SoftTouch will no longer provide technical support for Windows 7 environments.
Merchants must upgrade to a supported operating system to maintain full compatibility.
Please note: our team cannot assist with troubleshooting on Windows 7 systems.

Windows 10
We will continue to support Windows 10 through at least 2030.
Although Microsoft may phase out certain updates sooner, SoftTouch remains fully compatible with Windows 10 at this time.

💳 Legacy Support & Upgrade Assistance

To help offset the cost of required upgrades, SoftTouch is offering discounted pricing on software version updates.
For details on upgrade pricing and available support options, please contact your Channel Manager directly.

Thank you,
The SoftTouch POS & Payments Team