SMS / Text Messaging Terms
Toll-free numbers covered: (866) 497-4717 · (844) 742-2646
Use case: Customer Care / Technical Support | Issued 9 September 2026
1. WHO WE MESSAGE
SoftTouch supplies point-of-sale hardware, software and payment services to restaurant and retail merchants, and to the authorized resellers and dealerswho support them. We text only existing merchants, resellers and dealers who have contacted our support team about their own account or equipment.We do not text consumers, we do not purchase or rent phone number lists, and we do not message anyone who has not first contacted us.
2. CUSTOMER CARE ONLY — NO MARKETING
Messages on these numbers are limited to technical support and account service: replying to a support request, confirming or updating a service ticket,coordinating a technician visit, and following up on an open issue. No promotional, marketing or advertising messages are sent on these numbers,and mobile numbers are never sold, rented or shared for marketing purposes.
3. HOW CONSENT IS OBTAINED
Consent is always initiated by the customer, by one of two routes.
(a) Customer-initiated text message. A merchant or reseller sends a text message to our published support number to request assistance. By sendingthat message the customer starts the conversation and consents to receive replies from our support team about that request. Our support numbers arepublished on softtouchpos.com, on customer invoices, in our support email signatures, and in the greeting of our automated phone system.
(b) Support request by phone or email. When a customer reaches support by phone or email, the agent asks whether the customer would likeupdates by text and records the customer's agreement in the support ticket before any message is sent. The agent uses this script:“Would you like me to send updates on this ticket by text message to this number? Message and data rates may apply, and you can reply STOP at any time to opt out.
4. MESSAGE FREQUENCY
Frequency varies and is driven entirely by the customer's own support activity. Messages are sent only while a request is open — typically 1 to 10 messagesper support ticket. Recurring or scheduled message campaigns are not sent on these numbers.
5. RATES, HELP AND STOP
Message and data rates may apply. Reply HELP to any message, or contact info@softtouchpos.com or (866) 497-4717, for assistance. Reply STOP to anymessage to stop receiving texts at any time; the customer receives one confirmation and no further messages. Opting out never affects the customer'saccount, service, or ability to reach support by phone or email.
Reply to inbound request: “SoftTouch Support: Thanks for reaching out. We've opened ticket #48213 for your terminal issue. A technician will reply shortly.Reply STOP to opt out, HELP for help. Msg & data rates may apply.”
HELP reply: “SoftTouch POS & Payments support: call (866) 497-4717 or email info@softtouchpos.com. Msg & data rates may apply. Reply STOP to opt out.”
STOP reply: “SoftTouch POS & Payments: You have been unsubscribed and will receive no further text messages. You can still reach support at (866) 497-4717.”
6. PRIVACY
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Our privacy policy is published atsofttouchpos.com/privacy-policy and our terms and conditions at softtouchpos.com/terms-conditions.
This disclosure accurately describes how Logistics Partners, Inc. DBA SoftTouch POS & Payments obtains consent from recipients before sending textmessages on the toll-free numbers listed above. It is issued by the company as a statement of its text messaging practices.
Contact Us
If you have any questions about this SMS / TEXT MESSAGING CONSENT DISCLOSURE , you can contact us:
By email: info@softtouchpos.com
By phone number: 866.497.4717
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